Privacy Policy

At ReBalance, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, book an appointment, or receive text messages from us. By using our website, you agree to the terms of this Privacy Policy.

Who We Are

ReBalance NYC ("ReBalance," "we," "us," or "our") is an aesthetics and integrative wellness medical practice located at 635 Madison Ave, Suite 1400, New York, NY 10022. Our website address is https://rebalancenyc.com.

Protected Health Information

If you are a patient of ReBalance, the health information you provide for your care is handled in accordance with applicable federal and New York State privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies. This information is used only for treatment, payment, and healthcare operations. It is never sold, and it is not shared with third parties without your authorization except as permitted or required by law.

We maintain administrative, physical, and technical safeguards to protect your health information. For a copy of our Notice of Privacy Practices, please contact our office directly.

Information We Collect

We may collect the following types of information:

• Personal Information: name, phone number, email address, and message content when you submit a contact form, request an appointment, call us, or text us.
• Health Information: details you voluntarily provide about your concerns, goals, or symptoms when requesting an appointment or consultation.
• Appointment Information: the services you request or book, and your scheduling preferences.
• Mobile and Messaging Information: your mobile phone number, your consent to receive text messages, your opt-out requests, and the content of text messages you exchange with us.
• Technical Data: IP address, browser type, device type, pages visited, and cookies, which help us improve website functionality and security.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests.
• Schedule, confirm, and manage appointments.
• Provide care and follow-up related to your visit.
• Send text messages and emails you have agreed to receive.
• Process payments and maintain our records.
• Improve our website and services, and keep them secure.
• Comply with our legal obligations.

Cookies

We use cookies to enhance your experience and analyze website performance. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may affect certain site functions.

Analytics, Advertising, and Tracking

We use Google Tag Manager, analytics tools such as Google Analytics, and advertising and remarketing technologies such as the Meta Pixel, Google Ads, and similar tools from other advertising and social media platforms. These tools use cookies, pixels, and similar technologies to collect information such as your IP address, browser type, device identifiers, pages visited, and actions taken on our site.

We use this information to improve performance and user experience, measure the results of our advertising, and show you ReBalance ads on other websites and platforms. The tools we use may change over time.

These tools are not used to share your mobile phone number or text messaging consent. As stated in the SMS and Text Messaging section below, no mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.

You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.

You can manage personalized advertising through Google Ads Settings, the Network Advertising Initiative opt-out page, and the Digital Advertising Alliance opt-out page, and through the ad settings of your social media accounts.

Embedded Content and Links to Other Websites

Pages on this site may include embedded content such as videos, maps, and social media posts, as well as links to other websites, including our online scheduling page. Embedded content behaves as if you visited the other website directly. Those websites may collect data, use cookies, and monitor your interaction with their content under their own privacy policies. We are not responsible for the privacy practices of websites we do not operate.

SMS and Text Messaging

If you give us your mobile phone number and agree to receive text messages, ReBalance may text you about appointments, your inquiries, your care, and, if you have opted in, offers and promotions.

We share mobile information only with the service providers that help us deliver our messages, such as our scheduling and messaging platform and mobile carriers. They may use it only to provide that service to us.

• Message frequency may vary.
• Message and data rates may apply, depending on your mobile plan.
• To opt out, reply STOP or UNSUBSCRIBE to any text message from us.
• For help, reply HELP, call (212) 380-1764, or email info@rebalancenyc.com.

Consent to receive text messages is not a condition of purchasing any goods or services. For full details, see our SMS Policy.

Who We Share Your Data With

We do not sell or rent your personal information. Your information may be shared only with:

• Authorized staff who need it to schedule your appointments and provide your care.
• Service providers that support our operations, such as scheduling, messaging, payment processing, website hosting, analytics, and spam protection. They may use your information only to provide services to us.
• Legal authorities, only if required by law.

We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.

How Long We Retain Your Data

We keep personal information only as long as needed for the purposes described in this policy. Patient records are kept for the period required by New York State law. Records of text messaging consent and opt-out requests are kept as needed to honor your choices and meet our compliance obligations.

Your Rights Over Your Data

You may request:

• A copy of the personal data we hold about you.
• Correction of inaccurate information.
• Deletion of your data, unless retention is required by law (for example, for medical records, billing, or compliance).

To submit a request, contact us at info@rebalancenyc.com.

Data Security

We use SSL encryption, secure hosting, and access controls to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security of information sent over the internet. Email and text messages are not fully secure, so please do not send sensitive information such as your Social Security number or detailed medical information by email or text.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us to have it deleted.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: