SMS Policy

This SMS Policy explains how ReBalance NYC ("ReBalance," "we," "us," or "our") uses text messaging, what you can expect when you opt in, and how to opt out. By providing your mobile phone number and agreeing to receive text messages from ReBalance, you agree to this SMS Policy and our Privacy Policy.

Program Description

When you opt in, ReBalance may send text messages to the mobile number you provide. Messages may include:

• Appointment confirmations, reminders, and scheduling updates.
• Replies to questions and requests you send us.
• Pre-visit and follow-up information related to your appointment.
• Account, billing, and service notices.
• Special offers, promotions, and news, if you have agreed to receive marketing messages.

How You Opt In

You consent to receive text messages when you give us your mobile phone number and agree to be contacted by text. This may happen when you submit a form on our website, book an appointment online, complete forms in our office, or text us first.

Consent to receive text messages is not a condition of purchasing any goods or services from ReBalance.

Message Frequency

Message frequency may vary depending on your appointments, your communication with our office, and the messages you have agreed to receive.

Message and Data Rates

Message and data rates may apply. ReBalance does not charge for text messages, but your mobile carrier may charge you according to your plan. Please contact your carrier for details.

How to Opt Out

You can stop receiving text messages at any time. Reply STOP or UNSUBSCRIBE to any text message from us. You will receive one final message confirming your request, and we will send no further text messages unless you opt in again.

If you opt out, you will no longer receive appointment reminders by text. We may still contact you by phone or email about your appointments. To start receiving text messages again, reply START or contact our office.

How to Get Help

Reply HELP to any text message from us for more information. You can also call us at (212) 380-1764 or email info@rebalancenyc.com.

Privacy

We share mobile information only with the service providers that help us deliver our messages, such as our scheduling and messaging platform and mobile carriers. They may use it only to provide that service to us. For more information on how we handle your data, see our Privacy Policy.

Sensitive Information and Emergencies

Text messages are not encrypted and may be seen by anyone with access to your phone. Please do not send detailed medical information, payment card numbers, or other sensitive information by text.

Text messaging is not for medical emergencies, and our text line is not monitored at all times. If you are experiencing a medical emergency, call 911 right away.

Carriers and Message Delivery

Text messaging is available on most major U.S. mobile carriers. Delivery depends on your carrier and your device, and messages may be delayed or not delivered. Mobile carriers are not liable for delayed or undelivered messages.

Eligibility and Your Mobile Number

To receive text messages from ReBalance, you must be at least 18 years old and be the account holder or an authorized user of the mobile number you provide. If you change or give up your mobile number, please let us know so we can update our records.

Changes to This SMS Policy

We may update this SMS Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. Your continued participation after a change means you accept the updated policy.

Contact Us

If you have questions about this SMS Policy, please contact us: